Terms & Conditions | FreeBookers.com

Our Simple Terms & Conditions and Privacy Policy

NO pre-payments

We won't charge your credit card. EVER. Simply pay in full direct to the accommodation or tour provider on the day.

NO cancellation fees

If you need to cancel your stay, just notify us by email at least 72 hours prior to arrival to avoid any cancellation fee. In the event of failure to notify us and non arrival, the accommodation provider maintains the right to charge a cancellation fee which is equivalent to the cost of one night's stay.

No booking charges

Our service is free of charge. Unlike many other booking sites, we do not add any additional fees.

Service description

This website has been created and is operated by Lifeboat Limited, a UK Registered Company (5351515), operating under the names FREEBOOKERS.COM, BOOKUJ.COM and their affiliates. We act as an intermediary between hotels and tour providers and customers, providing online hotel accommodation and other travel reservations. Whilst every endeavour is made to provide accurate and up-to-date information about the hotels listed on our site, we cannot be held responsible for errors or inaccuracies.

Privacy

Lifeboat Limited (FREEBOOKERS.COM) respects your privacy. We will not give your personal information to third parties under any circumstances. We only collect your name and email address in order to contact you with our best offer for your hotel, tour or taxi, as requested by you when using one of our website(s).

Credit card guarantee

Some bookings require credit card details in order to guarantee your reservation. Your credit card information will be sent directly and securely to your reserved hotel, apartment or taxi provider. When you make a booking you will automatically enter into an agreement with the hotel, apartment or transport provider you have chosen. We will not charge your credit card, as you will pay for your stay directly at the hotel. You can read more about this on our Credit Card FAQ page.

Security

We take our responsibility regarding your credit card information very seriously. We use the industry standard "SSL" (Secured Socket Layer) technology to encrypt your credit card details. Our secure site certificate is issued by COMODO, a world leader in Secure Certificates. Our certificate is visible on our pages, whenever we ask for your credit card or other sensitive details. Please just click the certificate logo on our front page for verification.

GDPR - European General Data Protection Regulation

In terms of the GDPR, Our Data Controller is Lifeboat Limited, 5 Pied Bull Court, Bury Place, London WC1A 2JR. You can contact us either by post at this address, or by email (book@freebookers.com). Your rights under the GDPR include not only knowing how we use your data, as outlined above, but also other rights. These include your rights to know exactly what information we hold about you, the right to correct this if necessary, the right to have this information deleted (also known as the "right to be forgotten") and other rights. You may contact us at any time using our details above to update or delete your personal data or otherwise request your rights under the GDPR.

We do not transfer data internationally, and our legal basis for processing personal data is because the data subject has given consent to the processing of his or her personal data for one or more specific purposes and/or processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

We do not use cookies.


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