Very nice and quiet hotel, perfectly located. Nice variety in the breakfast buffet
Lovely staff, very friendly and helpful, and delicious breakfast. Great location. Freebookers was an excellent service.
The windows were very light in the bedroom because the curtains didn't fit properly - my only complaint!
We loved your hotel. Situation is perfect for visiting Krakow. Personel in the reception and in the restaurant (breakfast) very nice, very kinds, with a fantastic smile in their faces when we needed or requested anything. Cleaning in the room, really good, and the chocolates and the water (also some salt cookies) was a fantastic detail. My son loved all of them. Bed were very comfortables, a very silence room, and bathroom with a lot of amenities that we use, they were great and smelt quite well.
Why not a 10!! in order to improve the hotel, I would say that I missed another "pillows" and the one on the bed is very big and a little bit complicated to sleep with it, maybe there was a "pillow menu" but I was not aware) and also, I would say that in the bathroom, a mirror with zoom, in order to make up us better but as you know these 2 things are not necessary at all and your hotel is great and I've just recommended to my friend who are going to visit Krakow this summer.
Excellent position, very good service, beatiful old palace. great breakfast!